- Customer Referral Program – Refer someone to Cascade for reduced service cost!
- Customer Portal — to view information on your account
- How Your Pest Control Service Works
- The Nature of Pests and Pest Management
- Professional Standards of Cascade’s Pest Management Practices
- Working Together to Avoid Pest Infestations
- Do I need to be home during service?
- Cascade’s Service Warranty
- Pest Flare-ups – Contacting Cascade (even after hours)
- Pesticides—Why? What Are They? Are they safe?
- Honey Bees & other pollinators
- Rodent bait & raptors and pets
- Billing and Invoices
- Changing Your Service
Customer Referral Program
Refer a friend or neighbor to Cascade Pest Control and you’ll receive $80.00 off your next service when they sign up for our Inspect & Protect Pest Service.
We always ask new customers how they heard about us. So have them tell us you sent them. Also, you can always email us information on your referral. We want to reward you for your loyalty!
*Offer good until June 1st, 2023. Can not be combined with any other offers. $80.00 credit must be used within 12 months.
We have provided you a Customer Portal so you can view Upcoming Appointments (subject to change), Invoices, Appointment Records (w/technician notes) and you can update Contact Information and Process Payments.
Our new online customer service portal we now offer which provides secure, convenient electronic interaction with our valued customers.
Click on the link above to access the log-in page to set up your account and a password.
An email address and a password
- It allows you to make payments conveniently from your phone or computer
- Update your billing and account information
- See upcoming service appointments
- Send requests for service or ask a question
- American Express
How Your Pest Control Service Works
Controlling rodent and/or insect & spider pests around homes where we live can be quite involved, depending upon the pest species and the specific environment. Nevertheless, the following information covers much of the basics:
Pest organisms are defined by their interaction with people, either directly in the case of stings or bites, in the transmission of disease, or where they damage our structures or belongings—or when they compete for food in agriculture and food storage. As such organisms are “pests” within particular contexts and are otherwise simply a part of nature. Some pest species, such as rats, are invasive species and therefore pests environmentally as well as toward humans. Obviously, when they irritate or otherwise cause us harm we need to step in and control them or they would simply take over.
Pest organisms are highly evolved to survive and thrive due to their adaptability, willingness to compete, and their strong survival instincts. This means we have to act thoroughly to protect our own environment—our homes, etc—and that we have to be persistent in our efforts as these pest organisms will not go away on their own.
This means that controlling pests can involve sudden “assaults” when they move or expand in your neighborhood, and that patience is a virtue in attaining control of an infestation rather than resort to extreme measures that are either costly or highly toxic.
All of the above demonstrate why ongoing maintenance service is critical to proper pest management and protecting your home (or business).
Cascade Pest Control is licensed and insured, and each pest control technician is licensed by the state of Washington. This licensing insures an understanding of WA state and federal laws pertaining to pest management and focuses on achieving the most effective pest control & prevention while insuring safe practices for people, pets and the environment.
Cascade adhere’s to industry standards of professional practice as demonstrated by such organizations as the National Pest Management Association and the Washington State Pest Management Association. Cascade Pest Control is a participating member of both associations.
Cascade additionally has adopted it’s own policies and practices to further our professionalism, effectiveness in pest management, and your environmental health.
Should you ever appear to have an issue with our service or response please immediately contact our office so that we can follow through and remedy the situation.
Certain pests and their activity is greatly affected by your (our customer’s) cooperation and cannot be achieved without it. Some examples would be:
- Insuring that garbage cans are not overfilled such that rodents can have a feast
- limiting outdoor feeding of pets (or bird feeders) so as not to also feed insects or rodents.
- Contracting to have gaps, holes or other pest access points secured to limit the ability of pests—mostly rodents—from more easily moving into your structure.
You don’t need to be home for exterior services. Certainly let us know any details for access to your property such as codes to gate locks, etc.
Qualifying services include a conditional limited re-treatment warranty. This warranty provides additional service between regularly scheduled services at no further cost, provided that certain measures have been met. These conditions primarily regard your following recommendations made by Cascade staff. Check your service agreement for warranty details.
Pest organisms generally breed quickly and can build up in areas around your home or business. Then, at their opportunity, they can quickly and sometimes in numbers assault your premises.This, unfortunately, is simply the nature of pests and sometime it can tax the preventive control measures in place at your property. Please note that there is no way a to control rats from traversing through your property, as our perimeter defense systems is designed to prevent them from gaining access to the structure. However, we still want to know. If and when pests should present at your home please call us at (425) 642-6264 quickly so we can plan an appropriate response. Leave a message if after hours and we will respond the following morning.
There has been an enormous evolution around “pesticides” over the last 4 or 5 decades. Obviously, “pesticides” have been associated with toxicity and harmful effects however it should be understood that any chemical—even if natural, extremely low in toxicity, even made of something we can eat like peppermint oil—is legally defined as a pesticide.
All pesticides are governed by the Environmental Protection Agency as well as WA state with rigorous standards of safety (as well as effectiveness). Both Cascade and each technician is licensed to insure your safety and protection of the environment.
Cascade has earned environmental health and safety awards due to policies and practices that further insure the use of less toxic materials that can still effectively protect your home and health. It should also be known that qualifying characteristics of those hired at Cascade includes a meaningful appreciation and care for our customers and the environment.
Risk to pollinators occurs when insecticides are applied to flowering plants. This allows the pollinators to make contact with insecticides. Cascade does not generally provide insecticide application to trees and shrubs in the first place, however, when treating for insects and spiders near the home our staff is specifically trained to avoid such overspray with flowering plants
Note: Cascade is in contact with entomologists who work to prevent damage to pollinators. Importantly, these entomologists have determined that honey bees are not natural to our area and that it is our resident pollinators, Including mason bees and leaf-cutting bees, are of utmost concern. Cascade maintains “colonies” of both of these types of pollinators at our office to enhance their populations.
Raptors: All of us at Cascade have an appreciation for our setting here in the northwest and specifically our natural environment and its wildlife. That being said, we have closely watched developments around both the science and media reaction around secondary poisoning of raptors. The concern is that a raptor could get ‘secondary poisoning’ from a rodent dying from a rodenticide. The studies are continuing to develop to clarify the risk and what, if any, actual damage is done in the context of urban and/or residential control of rodents. There is perhaps a greater risk if your home is immediately next to a large field and we can, upon request, change to the type of rodenticide allowed in California in their efforts to avoid damage to raptors.
Pets: Our rodent bait stations are designed to be “tamper resistant” such that it is rather difficult for a pet to gain access to a rodenticide. Additionally, rodenticides are designed to control a ½ lb to 1 lb rat (or certainly a mouse) while remaining harmless to dogs and cats (rarely weighing less than 7 lbs). Nevertheless, if your pet is sick and you have strong evidence that somehow they have accessed a rodenticide call us immediately.
Billing and Invoices
Changing a Service