What Our Customers Are Saying
4.9
Average Google Rating
Based on 2,527 reviews
★
I used Cascade Pest Control for years. In April there was a rodent in my attic, first the technician couldn’t identify what it was. It then took 4 months of checking traps, rodents weren’t taking the bait. The technician said he would talk to his manager, crickets. I called to talk to the manager…
I used Cascade Pest Control for years. In April there was a rodent in my attic, first the technician couldn’t identify what it was. It then took 4 months of checking traps, rodents weren’t taking the bait. The technician said he would talk to his manager, crickets. I called to talk to the manager and he came to my house. He knew nothing about what had been going on. His comment was that the technician and the other manager that had been to my house were “old and think they know everything”. Nice joke, I’m older than both of them. He said he knew where they were getting in (without looking), he found a spot and fixed it, why he could do that within 15 minutes of being at my house and no one else could figure that out in 4 months is beyond me. That may have been one place they were getting in but after a week they’re still in the attic, they don’t have food or water. They themselves told me they will die within days if no water.
They did multiple inspections and could not find where the rodents were getting in. I had to hire another company to inspect and now have to spend over $7,000 to have the insulation taken out and put back in.
Cascade Pest does not take responsibility for anything, it’s an “oh well” attitude. The technician had told me to call each time if I continue to hear the noises, every day I could hear it so I would call every 2 weeks. Now they tell me they went above and beyond because they didn’t charge for those extra trips? The technician was the one that told me to call in. He did the exact same thing every single time; checked traps and refilled bait stations. He tried to blame it on the new roof I put in 9 months before, they themselves, the roofer and another pest company checked the roof and found no issues.
Rather than coming up with ways to fix this issue they chose to shrug their shoulders and would’ve continued with the same process even though it wasn’t working.
2 weeks ago
★★★★★
Chris was truly an exceptional resource and support for our rodent problem! He was very knowledgeable and professional and had the expertise and experience to address our specific concerns. We highly recommend Chris!
3 weeks ago
★★★★★
Visit #1: Michael was able to come out the same day I called and then did a very thorough investigation and explained his findings very well. He is also just a really nice person. I appreciate his help so much.
Visit #2: On the follow-up visit, Michael was just as helpful. I really appreciate the…
Visit #1: Michael was able to come out the same day I called and then did a very thorough investigation and explained his findings very well. He is also just a really nice person. I appreciate his help so much.
Visit #2: On the follow-up visit, Michael was just as helpful. I really appreciate the notes summarizing the work he did while he was here. Overall, I couldn’t be happier with the service we’re getting from Cascade.
3 weeks ago
★★★★★
Sokhom was great, very knowledgeable and did a thorough job. The company got someone out save day to deal with a massive hornet issue we were having. Very pleased
4 weeks ago
★★★★★
Merritt arrived and assessed the situation commenting it was the biggest nest he had seen this year. He seemed very excited and confident he could take care of it…which he did!
We are very appreciative of him and your company. Thank you!
a month ago
★
About a month ago, we heard sounds coming from behind our livingroom wall near the chimney and the sound continued for several days. The sound was not loud and we thought that it might be rodent of some sort. We called Cascade Pest Control and made appointment for their technician to come out and…
About a month ago, we heard sounds coming from behind our livingroom wall near the chimney and the sound continued for several days. The sound was not loud and we thought that it might be rodent of some sort. We called Cascade Pest Control and made appointment for their technician to come out and inspect the attic. The technician came out and accessed attic but did not go into the attic. Instead he stood on his ladder and after spending some time there, declared that we have a rodent problem. He said that since the attic is unfinished, he cannot walk around the attic due to danger of falling. He then put down some mouse traps and inspected the house for possible entry points. He didn’t check the possible entry points on the roof because the roof was too steep. A week later, nothing changed and I called Cascade Pest Control to complain, and Cascade explained that it might need more time for their solution to work. Nothing changed and we continue to hear noise behind the wall. Then one day, we saw a raccoon on our roof near the chimney. We watched for a while when the raccoon entered the chimney, and we then knew that our problem was raccoon and not rodent. I called Cascade and asked for refund for misdiagnosing the problem and delaying the solution by saying their method may need more time. Cascade refused the refund. I got a call back from the Operations Manager and had lengthy debate, but ultimately they still refused the refund. I got absolutely no satisfaction from their service and annoyed that they simply delayed in getting the solution for us. I would never use them again for anything.
a month ago
★★★★★
I have been through a number of pest control companies in the last 6 years. Cascade was the most comprehensive first visit of all. Very thorough inside and out including crawl space and attic. Very impressed.
a month ago
★★★★★
Highly recommend Sakhom! He did a fantastic job, got rid of all our pests and even called a few days afterward to check on the problem. Couldn’t have asked for a better experience and service!
a month ago
★★★★★
Theese guys went above and beyond. Kept in touch and made sure the job was completely done. There the first people I would think to call if I need help with. Pest control. Will use again.
a month ago
★★★★★
I didn’t know for sure if I had rodents in my house or not. Sakhom came out that very afternoon! He checked the attic, the crawl space, outdoors and indoors, quickly and efficiently. He made me very happy when he reported “no pests!”
He did a great job!
a month ago
★★★★★
Allen was helpful and knowledgeable about our property since he has served it for several years. He focused on the major issue (not many) to help us get ahead of the ant season this year. Cascade Pest Control has always provided prompt and excellent service.
3 months ago
★★★★★
I am very pleased with Josh. He was detailed, methodical, and thorough in treating my ant issue. I appreciated that he asked for my input, listened to my concerns, and explained his treatment approach. He went above and beyond my expectations, and I hope he can be my technician again for future…
I am very pleased with Josh. He was detailed, methodical, and thorough in treating my ant issue. I appreciated that he asked for my input, listened to my concerns, and explained his treatment approach. He went above and beyond my expectations, and I hope he can be my technician again for future service.
3 months ago
★★★★★
Cascade Pest Control helped with our rat problem recently. Our technician Jack was awesome. He took the time to explain everything, answer all our questions, and showed pictures of the exclusion work he did. Communication and scheduling was super easy. Very appreciative and glad we decided to use…
Cascade Pest Control helped with our rat problem recently. Our technician Jack was awesome. He took the time to explain everything, answer all our questions, and showed pictures of the exclusion work he did. Communication and scheduling was super easy. Very appreciative and glad we decided to use Cascade Pest Control!
4 months ago
★★★★★
Sakhom did a fantastic job . A very knowledgeable individual with professional attitude. Amazing how he got rid of my Rat activities. Sakhom have sealed every entry points from rats coming in. I haven’t seen any signs since. I highly recommend it.
4 months ago
★★★★★
Great customer service and friendliness from Jason. He’s also very informative with teaching me about rodents and insects. Not pushy sales tactics at all, just giving me some options in the future for other services, if I choose to . Jason did an inspection around my home and inside my house also.…
Great customer service and friendliness from Jason. He’s also very informative with teaching me about rodents and insects. Not pushy sales tactics at all, just giving me some options in the future for other services, if I choose to . Jason did an inspection around my home and inside my house also. Great experience overall and very professional! 😀
5 months ago
★★★★★
Cascade and Sakhom go above and beyond a regular pest control company… they listened and not only helped me with the immediate issue but also help me prevent and protect my home and family. They truly stand out… I recommend them to everyone.
5 months ago
★★★★★
Cascade pest office staff was very friendly and helpful when I called in with my initial inquiry. I felt comfortable and confident in booking our service appointment. Our technician was very communicative, professional and friendly while in our home. He took the time to explain things thoroughly…
Cascade pest office staff was very friendly and helpful when I called in with my initial inquiry. I felt comfortable and confident in booking our service appointment. Our technician was very communicative, professional and friendly while in our home. He took the time to explain things thoroughly and answer all of my questions, and he was also very reasonable as opposed to being pushy about their additional services. Which I greatly appreciated!
6 months ago
★★★★★
Cascade was able to get us on their schedule very quickly and the day of sent us alerts on when to expect them. The service was thorough and efficient. The service provider (Mathew) gave us a comprehensive breakdown of what he found and courses of action to take to resolve our issues. Overall I…
Cascade was able to get us on their schedule very quickly and the day of sent us alerts on when to expect them. The service was thorough and efficient. The service provider (Mathew) gave us a comprehensive breakdown of what he found and courses of action to take to resolve our issues. Overall I would recommend Cascade.
6 months ago
★★★★★
Excellent customer service. Through, detailed, pleasant and listens to customer concerns.
6 months ago
★★★★★
Technician Jack is courteous, friendly, thorough & shares helpful info about the products & service.
6 months ago
★★★★★
Michael is a Pro! I’m completely convinced he’s the best man to get my house where it needs to be with my current problem. I’m very happy to have him servicing my home. He is a very pleasant and professional expert in his field. Thank you for hiring such great people.
7 months ago
★★★★★
We use Cascade for our regular pest control maintenance, and I’d happily recommend them to anyone dealing with recurring ant problems. We’ve been with them for over a year now and didn’t see a single ant inside this past season — the preventative treatments truly worked.
7 months ago
★★★★★
Jack always takes the time to listen to my concerns around the house. Does a thorough inspection and checks in to summarize their treatment.
9 months ago
★★★★★
Allen is always so friendly and efficient. I rally like his work and been using cascade pest for years. He comes over every 2 months & takes care of any problems.
9 months ago